Frequently Asked Questions & Troubleshooting
Once you're logged into SALT University, click the "account" button in the upper right hand corner of this page. Then you'll be able to see past purchases, and current membership status. From there you will know what class years or topics you have access to!
Please give us 1-2 business days (especially with the number of events our team is doing) to get back to you. However, if you still haven't heard from anyone or you're issue is of urgent matter, please don't hesitate to give our office a call at (615) 724-1502 and we'll be glad to help out over the phone!
We are so confident you're going to love all the amazing content available from SALT University, that you can try any of our memberships with a 100% Money Back Guarantee! If you aren't happy, or satisfied with your membership, or the incredible content delivered through SALT University, simply email our team within 72 hours of your purchase, and we'll refund your entire membership fee.
No. While this system is great for full time staff members, SALT University was built as a complete training platform for your staff and VOLUNTEERS. You can add anyone to your team membership...they don't need to have a matching email domain or any other qualifiers.
Yes! In addition to adding the workshops, keynotes, pre-conference sessions and highlights from the most recent SALT gathering each year, our team adds additional premium content throughout the year to give you the tools to help your team continue to learn, grow, and train!
Oh no! We're so sorry and will help figure out the issue as soon as we can. Fill out the above form and we'll get back to you right away!
Our Annual and Platinum (only available onsite at an event) may have mentioned that they will have access to premium content not available to other memberships. We have already added premium content to the site and it is our hope to include additional content (including the content presented in pre-conference Labs) that will be added periodically. Keep checking back into SALT University to see the newest videos added by clicking this link.
Absolutely! Just email our team (best if you fill out the above form) and we'll take care of it for you!
ES! While the SALT University library is incredibly rich and diverse in its offerings, there may be additional videos that your team needs. Feel free to mix and match your in-house training videos and documents, YouTube or Vimeo links, as well as the 900+ sessions available on the site any time you create a customized training program with your All-Access accounts!
While we would love for you to join us at our annual SALT Conference, we designed SALT University as a stand-alone training platform powered by the content recorded at SALT Conferences. You get to reap the benefits of 8+ years and 15+ gatherings of church techs, creatives, and leaders to empower your team!
No! You can create unlimited, customized programs for your team! YOU know your team and what training they need, and YOU'LL get to create as many programs as your team can use!
We are working on site updates and hope to role out multi-user logins for premium accounts as soon as possible. In the meantime, you will need to use the main login you have created for your team access.
Yes! We have spent several months editing content into easy to follow modules. You can add any of the content modules to your customized training program just like the full length classes!
Not a problem! We can hook you up with a custom membership that will add additional team members to your account (for a small fee.)
We want to ensure that YOUR ENTIRE TEAM IS TRAINED...because, what's the benefit of only having a partially trained team?